Operations Coordinator

Operations · Petaluma, California
Department Operations
Employment Type Full-Time
Minimum Experience Entry-level
Compensation DOE

Remote opportunity available in CA, CT, NY, and OR


About Us:

The Shift Network is a global educational media company with a diverse and inclusive culture offering exceptional, transformative training and certification programs featuring the world's brightest and wisest luminaries. We uplift people across the world with inspirational mobile content and international online events that inform and empower. We've helped millions of people worldwide to grow, transform their own lives and positively impact the world around them. And we’re poised to expand our reach like never before!


About This Position:

As the Operations Coordinator, you will play a key role in the smooth and seamless production of our online events and the management of our digital assets. You will join a solid and seasoned team working at the core of our business, and be an integral part of a rapidly growing, mission and vision oriented global organization that produces high-quality, transformational events and products that empower people all over the world to better themselves and the world around them. Your talents will be put to great use in helping thousands of thought leaders, luminaries and teachers to reach a global audience and participate in the greater shift of consciousness that’s happening in our world today.


To be successful in this role, you will employ efficient use of technology and platforms to ensure the smooth operation of various systems. Detail orientation, superior organizational ability and talented project management will serve you well to effectively deliver on a fast-paced production schedule. Well-honed communication skills will assist you in coordinating with multiple teams across the organization. 


Responsibilities:

  • Coordinate day-to-day operational and administrative functions of the business
  • Perform tasks within a variety of platforms and applications, including the company’s CRM & CMS, Asana or other project management tools, Slack, Google products, (Drive, Calendar, Gmail), Jira Service Desk, Confluence, and other platforms as needed
  • Proactively ensure that the customer experience is functioning as intended in the delivery of live, pre-recorded, or hybrid online content, and troubleshoot issues quickly as they arise
  • Maintain thorough documentation of Standard Operating Procedures for the department 
  • Provide platform training to team members in other departments as needed to meet the demands of the business as we grow and expand our team
  • Ensure successful live, online event production through various platforms such as Zoom, Facebook Live, Vimeo, YouTube, etc.
  • Liaise with and support the Shift Media team with media editing and digital asset management 
  • Be a positive and solution oriented member of a wonderful and creative team, that works together in an inclusive and collaborative approach to support each other and the business


Qualifications and Characteristics Desired:

  • 3+ years previous experience in Operations and/or Online Production with demonstrated competence administrating platforms and applications such as those described above
  • Fully functioning and secure home office 
  • Proven ability to function well and harmoniously within a co-creative and collaborative team environment as an integral team player
  • Strongly self-motivated and able to work in a virtual environment with ease
  • Media and asset management and media editing experience a plus
  • Familiarity with the programs and events that The Shift Network offers
  • Knowledge of transformational content, including teachers and schools of thought
  • 1-2 years remote office experience (preferred)



If you are a job seeker with a disability and require reasonable accommodation to apply for this position, you can request a reasonable accommodation by sending an email to employment@theshiftnetwork.com.


The Shift Network recognizes Diversity as the presence of differences which includes race, gender, religion, sexual orientation, ethnicity, nationality, socioeconomic status, language, (dis)ability, age, religious commitment, or political perspective and also includes differences in principles, values, thoughts, and beliefs. Diversity of thought and experience are vital to building a personal Shift experience, representative of the world in which we live.


Please do not let doubt get in the way of you applying for this position. If you can demonstrate the abilities listed above and below, we want to hear from you!

Thank You

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  • Location
    Petaluma, California
  • Department
    Operations
  • Employment Type
    Full-Time
  • Minimum Experience
    Entry-level
  • Compensation
    DOE